Privacy statement

Introduction

This Privacy Statement explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 2020. We are committed to protecting your privacy and ensuring the security of your personal information.

Personal Information we may collect

ELI obtains personal information from you when you sign up to our newsletter, support our work, engage with our social media and digital communications (including surveys), or make a financial donation.Personal information that ELI collects about you may include your name, address, telephone number and email address and, if you are a donor, your payment details.We do not collect personal information from you unless you voluntarily give it or where the information is publicly available.By providing ELI with your personal information, you accept this privacy policy and authorise ELI to collect, store and process your information in the ways outlined in this policy.

We may collect personal information

  • Directly from you when you interact with us

  • Through our website and online forms

  • When you make donations 

  • When you sign up for newsletters or communications

  • From publicly available sources

Use of personal information

ELI may use the personal information provided to us for the purposes for which it is provided and for purposes relevant to our work. These purposes may include:

  • Marketing and fundraising purposes (with your consent)

  • Processing donations and issuing receipts.

  • Communicating about our work and activities (with your consent)

  • Answering questions you may have about our work or your support.

  • Inviting you to participate in surveys or research.

  • Analysing and improving our website and communications experience.

Storage and security

We implement appropriate technical and organisational measures to protect your personal information:

  • Personal information is stored securely with password protection

  • Access is restricted to authorised staff on a need-to-know basis

  • Sensitive information is stored separately with additional security measures.

Credit card payment information

Credit card payment information is collected via our donation page using Transport Layer Security (TLS), a security protocol that provides communications privacy over the Internet. We use a secure process with our payment gateway provider (STRIPE) to store your payment information securely. ELI does not have access to full card details or CVC numbers, this is all handled by our PCI-compliant payment gateway provider.Some of the servers on which ELI information is stored may be located overseas. By providing us with personal information, you consent to ELI transferring information across national borders for processing and storage purposes in accordance with this policy. All such transfers are conducted in compliance with applicable laws. Your rights to access and correct your personal information are not affected by it being stored on servers located in other countries.

Sharing your information

We do not, and we will never, sell, or rent your personal information to any entity. We will not share your data with another organisation or individual unless we have declared this in advance or have sought your permission.

Your rights

You have the right to:

  • Access your personal information

  • Request corrections to your information

  • Request deletion of your information (where legally permissible)

  • Withdraw consent for marketing communications

  • Make a complaint about how your information has been handled.

Data retention

We retain personal information only for as long as necessary for:

  • The purpose for which it was collected

  • Legal and regulatory requirements

  • Accounting and audit purposes.

Contact us

For any privacy-related queries please contact us at contact@eli.org.nz